Customer Service

I want to make you happy with your purchase,
no matter what it takes.

The items I sell are guaranteed to be fully functioning when I pack them up to ship.
I test the mics through an amp for both general function and looking for the best tone.

Remember, these are vintage, used items. I will do everything in my power to get you a great, working product.
You do have the option of retuning your products within 7 days for your money back. However, the buyer is responsible for the return shipping cost.

For returns, please contact me first, james@simplemics.com, and we’ll arrange a return process.

SHIPPING AND PACKING

Getting good harp mics isn’t easy, especially if you’re out of the States, and shipping is painfully expensive these days.
But, considering some of my best customers are on other continents (especially Finland), I’ve decided to ship both Domestically and Internationally.
It can be a hassle, and International shipments are regularly slowed down by customs, but I’ve had good luck.

I ship using the United States Postal Service (USPS).
The services used are trackable using the web site at usps.com.

Each one of my products is expertly packed and safe from the bumps, throws, and general rough handling from the shipper.
I use bubble wrap and boxes that withstand most perils during their travel.

International Customer Information:
The shipping cost does NOT include any import/export duties, taxes, or other charges.
Those fees are additional to the cost of shipping, and vary according to the specific country.